Frequently Asked Questions
Everything you need to know about your hardcore merchandise and orders.
What is the typical shipping time for international orders?
We ship worldwide from our warehouse in the Netherlands. Standard international shipping usually takes 5-10 business days, depending on your location and local customs processing.
How do I know which size to order for apparel?
Each product page includes a detailed size chart. Our hardcore apparel generally follows a standard European fit; if you prefer a baggier look for festivals, we recommend ordering one size up.
What is your return policy for festival merchandise?
You can return any unworn and unwashed items within 30 days of receipt. Please ensure all original tags are attached. Note that digital items and event tickets are non-refundable.
Which payment methods do you accept?
We accept a wide variety of secure payment methods including Visa, Mastercard, PayPal, iDEAL, and Klarna (available in selected regions).
Will I receive a tracking number for my package?
Yes, as soon as your order is dispatched, you will receive a confirmation email containing a tracking link to follow your package's journey to your doorstep.
Are the products sold here official Masters of Hardcore merchandise?
Absolutely. This is the official store. Every item, from hoodies to vinyl, is 100% authentic and authorized by the Masters of Hardcore brand.